Web businesses required to provide phone contact details
Currently, many businesses choose not to offer direct communication methods such as telephone or have an online contact form with an answer period of 24 or 48 hours. However, this might have to change as Out-law.com reports in a recent case. The European Court of Justice ruled that companies must provide a contact method on their website that is answerable within 60 minutes such as a telephone number or a contact form. Currently, the UK regulation is less specific but requires that a website must offer “the details of the service provider, including his electronic mail address, which make it possible to contact him rapidly and communicate with him in a direct and effective manner”.








